Order & Return Policy
We are committed to providing a smooth and transparent ordering experience. Please review our order, cancellation, and return guidelines below.
Order Processing
Orders are typically processed within 1–3 business days after confirmation. All orders are shipped only after successful verification. Once an order has been processed or dispatched, changes or modifications may not be possible.
Order Cancellation
Orders may be canceled within a limited time after they are placed. If the order has already been processed or shipped, cancellation may not be possible. Customers are encouraged to contact our support team as soon as possible for any cancellation requests.
Estimated Delivery Time
Due to the nature of pharmaceutical and healthcare products, we generally do not accept returns once an order has been shipped. This policy is in place to ensure product safety, quality, and regulatory compliance. However, exceptions may be considered in cases where the product is received damaged or if an incorrect item has been delivered.
Returns Policy
If you receive a damaged or incorrect product, you should contact our support team with relevant details. Providing clear information and supporting evidence, such as photographs, may help us review your request more efficiently.
Refund Policy
Refunds may be considered if an order is not delivered or is confirmed lost during transit. Refund eligibility may also apply in approved cases involving damaged or incorrect items. All refund requests are reviewed individually after verification to ensure a fair resolution.
Replacement Policy
In certain situations, we may offer a replacement shipment instead of a refund. This may apply in cases where a package is lost in transit or delivery issues are verified. Replacement decisions are made based on the specific circumstances of each order.
Non-Eligible Situations
Refunds or replacements may not be applicable in situations where incorrect shipping information is provided by the customer, delivery attempts fail due to recipient unavailability, or delays occur because of customs procedures or local regulations.
Contact for Order Support
If you need help with your order, please contact our support team:
- Email: support@genericurerx.com
- Response Time: Within 24–48 hours